Princeton Consulting is one of the oldest Siebel consulting
partners, and has worked with Siebel since 1997. We have a deep
knowledge of the Siebel architecture and product set, as well
as a thorough understanding of customer management concepts
and the challenges involved in a successful CRM implementation.
Leveraging our deep experience in Siebel, we have developed
several unique service offerings that enable our customers to
get the most from their Siebel implementations.
PC2 - Performance Configuration
Review
PC2 is a unique
service offering developed by Princeton that enables the identification
of issues introduced during the configuration process, specifically
those that impact the performance and productivity of a Siebel
application.
Initially targeted at customers experiencing problems with Siebel
5/6 implementations, take up of this offering has accelerated
following the upgrades to Siebel 7+.
PC2 provides detailed
information on the Siebel objects that do not follow Siebel
best practice for configuration along with recommendations on
how best to improve the object configuration to meet performance
best practice.
Download ››
an example of the Configuration
performance dashboard
Call Centre Agent Usability Review
Focusing on improving the productivity of call centre agents,
DILO (Day In the Life Of) review is aimed at identifying ways
of reducing the handle time and wrap up times of agents, without
significant impact to the underlying business process.
For example, in a call centre of 30 agents executing 1800 calls
a day with an average call duration of 6 minutes, a 15 second
saving per call, would result in the reduction of 1 FTE (Full-Time
Equivalent).
Reduction of Total Cost of Ownership
(TCO)
Working closely with our office in Bangalore, and through our
innovative and tested method of blending onshore and offshore
resources, we can significantly reduce TCO of Siebel systems.
Customers benefit from increasing savings over time and the
opportunity to reduce development, implementation and support
costs, whilst maintaining the highest quality.
Download ››
the presentation on how the use of onshore/offshore
blending can reduce the TCO of your Siebel implementation.
No Fix No Fee
If you have Siebel performance, usability or integration problems,
you will be interested in our "No Fix, No Fee" service.
We are so confident of our ability to help you, that if we don't
fix the problem, there will be no fee!
For more information on Princeton’s Siebel services, please
contact the Siebel team on:
Email: Siebel@PrinceCon.com
Phone: 01753-217700
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"We have
developed several unique service offerings
that enable customers to maximise
the productivity of their Siebel implementations." |
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